Praxis Impact
Praxis Impact
Praxis Impact
For my Human-Computer Interaction capstone, I helped build Praxis Impact—a platform that simplifies the management of experiential learning programs.
The tool also enables such programs to develop valuable partnerships with real-world companies and oversee the student projects they sponsor.
Interaction Design
User Research
User Testing
Interaction Design
User Research
User Testing
Figma
Miro
Photoshop
Figma
Miro
Photoshop
One Year,
Completed
July 2023
One Year,
Completed
July 2023
Shardul Aggarwal
Abhiram Kadimetla
Jacob Kersh
Shardul Aggarwal
Abhiram Kadimetla
Jacob Kersh
For my Human-Computer Interaction capstone, I helped build Praxis Impact—a platform that simplifies the management of experiential learning programs.
The tool also enables such programs to develop valuable partnerships with real-world companies and oversee the student projects they sponsor.
Interaction Design
User Research
User Testing
Figma
Miro
Photoshop
One Year,
Completed
July 2023
Shardul Aggarwal
Abhiram Kadimetla
Jacob Kersh
During my team's first workshop, our sponsor introduced himself as the Interim Director of the iConsultancy—an experiential learning program at UMD.
He then briefed us on the fundamentals of experiential learning programs. We specifically learned about their managerial side, which is often overlooked by students.
Experiential learning is a unique approach to higher education that emphasizes learning through action.
It combines classroom theory with hands-on projects that involve external companies.
Experiential learning is a unique approach to higher education that emphasizes learning through action.
It combines classroom theory with hands-on projects that involve external companies.
Experiential learning is a unique approach to higher education that emphasizes learning through action.
It combines classroom theory with hands-on projects that involve external companies.
Program managers oversee the creation of experiential learning projects for students.
They optimize relationships between students, staff, and external companies.
Program managers oversee the creation of experiential learning projects for students.
They optimize relationships between students, staff, and external companies.
Program managers oversee the creation of experiential learning projects for students.
They optimize relationships between students, staff, and external companies.
Managers face a unique set of challenges in experiential learning environments.
However, there is significant potential to mitigate these obstacles.
Managers face a unique set of challenges in experiential learning environments.
However, there is significant potential to mitigate these obstacles.
Managers face a unique set of challenges in experiential learning environments.
However, there is significant potential to mitigate these obstacles.
After familiarizing us with experiential learning, our sponsor outlined the project's objective:
In experiential learning environments, managers often struggle to oversee their programs and maintain strong client relationships with external companies.
Our task was to design a solution that addressed these challenges, while ensuring the software could scale effectively to support the diverse needs of programs nationwide.
With the primary objective established, we interviewed our sponsor to better understand operations within the iConsultancy.
Specifically, he provided us with a diagram outlining the department's strategy for building client relationships. This gave us a tangible starting point.
We then created a concept map highlighting six key players in the iConsultancy's operational structure.
This clarified roles and relationships, helping us identify applicable products to analyze in the following step.
Using our findings from the concept map, we began researching relevant program management tools.
Although no existing software fulfilled Praxis Impact’s prospective role, our analysis provided us with actionable insights for planning our user research.
Using our findings from the concept map, we began researching relevant program management tools.
Although no existing software fulfilled Praxis Impact’s prospective role, our analysis provided us with actionable insights for planning our user research.
Insights from this investigation are laid out below.
Explore how users utilize editable dashboards and filtration tools.
Discuss the role of visual aids and data visualization in user workflows.
Explore how users utilize editable dashboards and filtration tools.
Discuss the role of visual aids and data visualization in user workflows.
Explore how users utilize editable dashboards and filtration tools.
Discuss the role of visual aids and data visualization in user workflows.
Evaluate user dependence on platform customizability and integration of external tools.
Understand the tracking features users require to manage client engagement.
Evaluate user dependence on platform customizability and integration of external tools.
Understand the tracking features users require to manage client engagement.
Evaluate user dependence on platform customizability and integration of external tools.
Understand the tracking features users require to manage client engagement.
Establish expectations for platform terminology in academic environments.
Determine how language familiarity impacts platform usability.
Establish expectations for platform terminology in academic environments.
Determine how language familiarity impacts platform usability.
Establish expectations for platform terminology in academic environments.
Determine how language familiarity impacts platform usability.
Following our market exploration, we interviewed six program managers at UMD.
We used affinity mapping to organize our findings, which revealed common frustrations among users within our own institution.
However, we also recognized the importance of widening our research beyond UMD.
Users ensure that real-world challenges are reflected within the protected academic environment.
Users are responsible for visualizing and managing their relationships with clients.
Users try to foster a mutual relationship between students and clients, but doing so is challenging.
Users ensure that real-world challenges are reflected within the protected academic environment.
Users are responsible for visualizing and managing their relationships with clients.
Users try to foster a mutual relationship between students and clients, but doing so is challenging.
Users ensure that real-world challenges are reflected within the protected academic environment.
Users are responsible for visualizing and managing their relationships with clients.
Users try to foster a mutual relationship between students and clients, but doing so is challenging.
Users would benefit from a centralized CRM that integrates with popular productivity and data tools.
Users would like a platform that serves their business needs without sacrificing their academic priorities.
Users seek an interface that can be tailored to their specific academic experiential learning environment.
Users would benefit from a centralized CRM that integrates with popular productivity and data tools.
Users would like a platform that serves their business needs without sacrificing their academic priorities.
Users seek an interface that can be tailored to their specific academic experiential learning environment.
Users would benefit from a centralized CRM that integrates with popular productivity and data tools.
Users would like a platform that serves their business needs without sacrificing their academic priorities.
Users seek an interface that can be tailored to their specific academic experiential learning environment.
Through a mixed methods survey, we expanded our research to include the insights of 20 program managers from experiential learning departments nationwide.
By merging these insights with our findings from the internal interviews, we identified six new themes that transcended institutional boundaries.
Integrated Tools“It’s time consuming and overwhelming to juggle so many tools at once”Administrators juggle multiple software tools, emphasizing the need for a unified solution.
Measuring Success“We have a ton of difficulty tracking client relationships and measuring success"Clear, measurable KPIs for client success must be established.
Cultivating Trust“Sometimes, you just have to call them up and have a conversation”Convincing a client to join and maintaining the relationship is a continuous journey.
Tailored Features“In terms of functionality, our current management software sucks”Programs need a centralized tool that can be tailored to their unique workflow.
Navigating Hurdles“Bureaucratic red tape is a blocker even for tasks that should be quick and easy"Bureaucratic challenges and mismatched expectations hinder client relationships.
Feedback and Growth“We make sure to touch base with our clients throughout the semester”Regular feedback from clients drives program improvement and increases accountability.
- Integrated Tools“It’s time consuming and overwhelming to juggle so many tools at once”
Administrators juggle multiple software tools, emphasizing the need for a unified solution.
- Measuring Success“We have a ton of difficulty tracking client relationships and measuring success"
Clear, measurable KPIs for client success must be established.
- Cultivating Trust“Sometimes, you just have to call them up and have a conversation”
Convincing a client to join and maintaining the relationship is a continuous journey.
- Tailored Features“In terms of functionality, our current management software sucks”
Programs need a centralized tool that can be tailored to their unique workflow.
- Navigating Hurdles“Bureaucratic red tape is a blocker even for tasks that should be quick and easy"
Bureaucratic challenges and mismatched expectations hinder client relationships.
- Feedback and Growth“We make sure to touch base with our clients throughout the semester”
Regular feedback from clients drives program improvement and increases accountability.
- Integrated Tools“It’s time consuming and overwhelming to juggle so many tools at once”
Administrators juggle multiple software tools, emphasizing the need for a unified solution.
- Measuring Success“We have a ton of difficulty tracking client relationships and measuring success"
Clear, measurable KPIs for client success must be established.
- Cultivating Trust“Sometimes, you just have to call them up and have a conversation”
Convincing a client to join and maintaining the relationship is a continuous journey.
- Tailored Features“In terms of functionality, our current management software sucks”
Programs need a centralized tool that can be tailored to their unique workflow.
- Navigating Hurdles“Bureaucratic red tape is a blocker even for tasks that should be quick and easy"
Bureaucratic challenges and mismatched expectations hinder client relationships.
- Feedback and Growth“We make sure to touch base with our clients throughout the semester”
Regular feedback from clients drives program improvement and increases accountability.
- Integrated Tools“It’s time consuming and overwhelming to juggle so many tools at once”
Administrators juggle multiple software tools, emphasizing the need for a unified solution.
- Measuring Success“We have a ton of difficulty tracking client relationships and measuring success"
Clear, measurable KPIs for client success must be established.
- Cultivating Trust“Sometimes, you just have to call them up and have a conversation”
Convincing a client to join and maintaining the relationship is a continuous journey.
- Tailored Features“In terms of functionality, our current management software sucks”
Programs need a centralized tool that can be tailored to their unique workflow.
- Navigating Hurdles“Bureaucratic red tape is a blocker even for tasks that should be quick and easy"
Bureaucratic challenges and mismatched expectations hinder client relationships.
- Feedback and Growth“We make sure to touch base with our clients throughout the semester”
Regular feedback from clients drives program improvement and increases accountability.
- Integrated Tools“It’s time consuming and overwhelming to juggle so many tools at once”
Administrators juggle multiple software tools, emphasizing the need for a unified solution.
Measuring Success“We have a ton of difficulty tracking client relationships and measuring success"Clear, measurable KPIs for client success must be established.
- Cultivating Trust“Sometimes, you just have to call them up and have a conversation”
Convincing a client to join and maintaining the relationship is a continuous journey.
Tailored Features“In terms of functionality, our current management software sucks”Programs need a centralized tool that can be tailored to their unique workflow.
- Navigating Hurdles“Bureaucratic red tape is a blocker even for tasks that should be quick and easy"
Bureaucratic challenges and mismatched expectations hinder client relationships.
Feedback and Growth“We make sure to touch base with our clients throughout the semester”Regular feedback from clients drives program improvement and increases accountability.
- Integrated Tools“It’s time consuming and overwhelming to juggle so many tools at once”
Administrators juggle multiple software tools, emphasizing the need for a unified solution.
Measuring Success“We have a ton of difficulty tracking client relationships and measuring success"Clear, measurable KPIs for client success must be established.
- Cultivating Trust“Sometimes, you just have to call them up and have a conversation”
Convincing a client to join and maintaining the relationship is a continuous journey.
Tailored Features“In terms of functionality, our current management software sucks”Programs need a centralized tool that can be tailored to their unique workflow.
- Navigating Hurdles“Bureaucratic red tape is a blocker even for tasks that should be quick and easy"
Bureaucratic challenges and mismatched expectations hinder client relationships.
Feedback and Growth“We make sure to touch base with our clients throughout the semester”Regular feedback from clients drives program improvement and increases accountability.
- Integrated Tools“It’s time consuming and overwhelming to juggle so many tools at once”
Administrators juggle multiple software tools, emphasizing the need for a unified solution.
Measuring Success“We have a ton of difficulty tracking client relationships and measuring success"Clear, measurable KPIs for client success must be established.
- Cultivating Trust“Sometimes, you just have to call them up and have a conversation”
Convincing a client to join and maintaining the relationship is a continuous journey.
Tailored Features“In terms of functionality, our current management software sucks”Programs need a centralized tool that can be tailored to their unique workflow.
- Navigating Hurdles“Bureaucratic red tape is a blocker even for tasks that should be quick and easy"
Bureaucratic challenges and mismatched expectations hinder client relationships.
Feedback and Growth“We make sure to touch base with our clients throughout the semester”Regular feedback from clients drives program improvement and increases accountability.
- Integrated Tools“It’s time consuming and overwhelming to juggle so many tools at once”
Administrators juggle multiple software tools, emphasizing the need for a unified solution.
Measuring Success“We have a ton of difficulty tracking client relationships and measuring success"Clear, measurable KPIs for client success must be established.
- Cultivating Trust“Sometimes, you just have to call them up and have a conversation”
Convincing a client to join and maintaining the relationship is a continuous journey.
Tailored Features“In terms of functionality, our current management software sucks”Programs need a centralized tool that can be tailored to their unique workflow.
- Navigating Hurdles“Bureaucratic red tape is a blocker even for tasks that should be quick and easy"
Bureaucratic challenges and mismatched expectations hinder client relationships.
Feedback and Growth“We make sure to touch base with our clients throughout the semester”Regular feedback from clients drives program improvement and increases accountability.
Administrators juggle multiple software tools, emphasizing the need for a unified solution.
Administrators juggle multiple software tools, emphasizing the need for a unified solution.
Clear, measurable KPIs for client success must be established.
Clear, measurable KPIs for client success must be established.
Convincing a client to join and maintaining the relationship is a continuous journey.
Convincing a client to join and maintaining the relationship is a continuous journey.
Programs need a centralized tool that can be tailored to their unique workflow.
Programs need a centralized tool that can be tailored to their unique workflow.
Drawing on key themes from our research, we developed personas to represent the diverse users of Praxis Impact.
These personas were crucial for capturing the nuances of program management roles, which vary by institution and leadership level.
Sara is an Academic Supervisor tracking client and student alignment.
She is frustrated with having to manually transfer client satisfaction data on student work between tools.
She wants a centralized platform that uses academic terminology.
Sara is an Academic Supervisor tracking client and student alignment.
She is frustrated with having to manually transfer client satisfaction data on student work between tools.
She wants a centralized platform that uses academic terminology.
Sara is an Academic Supervisor tracking client and student alignment.
She is frustrated with having to manually transfer client satisfaction data on student work between tools.
She wants a centralized platform that uses academic terminology.
Nico is an Engagement Lead overseeing outreach and client relations.
He uses software not meant for academia—making it hard to track client acquisition.
He needs a visually oriented relationship tracking tool that uses academic terminology.
Nico is an Engagement Lead overseeing outreach and client relations.
He uses software not meant for academia—making it hard to track client acquisition.
He needs a visually oriented relationship tracking tool that uses academic terminology.
Nico is an Engagement Lead overseeing outreach and client relations.
He uses software not meant for academia—making it hard to track client acquisition.
He needs a visually oriented relationship tracking tool that uses academic terminology.
Aaron is an Experiential Learning Dean who oversees multiple departments.
Bureaucratic red tape at his university hinders overall communication.
He wants a tool that unifies operations, and has no terminology preference as long as it is understood by all.
Aaron is an Experiential Learning Dean who oversees multiple departments.
Bureaucratic red tape at his university hinders overall communication.
He wants a tool that unifies operations, and has no terminology preference as long as it is understood by all.
Aaron is an Experiential Learning Dean who oversees multiple departments.
Bureaucratic red tape at his university hinders overall communication.
He wants a tool that unifies operations, and has no terminology preference as long as it is understood by all.
Our personas demonstrated that users would benefit from a platform similar to corporate client acquisition software—but tailored to an academic environment.
To lay the foundation for our initial design, we transitioned from business-centric terms to academic language.
With the platform’s language in place, we shifted our focus to identifying the critical tasks users would perform while navigating Praxis Impact.
We mapped these tasks as red routes to eliminate inefficiencies before designing the first iteration.
After identifying the red routes that would guide the platform’s structure, we began designing a mid‑fidelity prototype.
We constructed this iteration in grayscale to prioritize functionality over aesthetics during testing.
Through two rounds of functional testing, we evaluated our first iteration's ability to support user task flows.
Feedback from both local and external program managers revealed eight areas for improvement.
KPI Refinement"Tracking partnerships is just not as simple as satisfied vs. unsatisfied"The current KPIs were not comprehensive enough and lacked clear descriptions.
KPI Relocation"I need to be able to track each partner's individual satisfaction"A combined satisfaction percent of every partner is too general and lacks purpose.
Stakeholder Views"We have a parking lot of potential partners and way less active partners"Stakeholders would not find the graph appealing, as it will always have more prospects.
Opportunity Updates"I can't see what stage this opportunity is on from this screen"Under specific opportunities, users cannot view or change their respective stage.
Uploading Files"There should only be one place for file uploads per opportunity"It is confusing for file uploads to exist under both partners and opportunities.
Managing Tasks"Creating the same tasks for every opportunity would get tedious"There is redundancy in creating similar tasks for each opportunity.
Scaleability & Control"I don't have time to sift through this many comments at once"As the number of partners grows, it will be harder to manage feedback and tasks.
Default Workflow"Our department doesn't have a set of labeled stages like this, so can I skip this?"Users without organizational workflows were overwhelmed when prompted to create one.
- KPI Refinement"Tracking partnerships is just not as simple as satisfied vs. unsatisfied"
The current KPIs were not comprehensive enough and lacked clear descriptions.
- KPI Relocation"I need to be able to track each partner's individual satisfaction"
A combined satisfaction percent of every partner is too general and lacks purpose.
- Stakeholder Views"We have a parking lot of potential partners and way less active partners"
Stakeholders would not find the graph appealing, as it will always have more prospects.
- Opportunity Updates"I can't see what stage this opportunity is on from this screen"
Under specific opportunities, users cannot view or change their respective stage.
- Uploading Files"There should only be one place for file uploads per opportunity"
It is confusing for file uploads to exist under both partners and opportunities.
- Managing Tasks"Creating the same tasks for every opportunity would get tedious"
There is redundancy in creating similar tasks for each opportunity.
- Scaleability & Control"I don't have time to sift through this many comments at once"
As the number of partners grows, it will be harder to manage feedback and tasks.
- Default Workflow"Our department doesn't have a set of labeled stages like this, so can I skip this?"
Users without organizational workflows were overwhelmed when prompted to create one.
- KPI Refinement"Tracking partnerships is just not as simple as satisfied vs. unsatisfied"
The current KPIs were not comprehensive enough and lacked clear descriptions.
- KPI Relocation"I need to be able to track each partner's individual satisfaction"
A combined satisfaction percent of every partner is too general and lacks purpose.
- Stakeholder Views"We have a parking lot of potential partners and way less active partners"
Stakeholders would not find the graph appealing, as it will always have more prospects.
- Opportunity Updates"I can't see what stage this opportunity is on from this screen"
Under specific opportunities, users cannot view or change their respective stage.
- Uploading Files"There should only be one place for file uploads per opportunity"
It is confusing for file uploads to exist under both partners and opportunities.
- Managing Tasks"Creating the same tasks for every opportunity would get tedious"
There is redundancy in creating similar tasks for each opportunity.
- Scaleability & Control"I don't have time to sift through this many comments at once"
As the number of partners grows, it will be harder to manage feedback and tasks.
- Default Workflow"Our department doesn't have a set of labeled stages like this, so can I skip this?"
Users without organizational workflows were overwhelmed when prompted to create one.
- KPI Refinement"Tracking partnerships is just not as simple as satisfied vs. unsatisfied"
The current KPIs were not comprehensive enough and lacked clear descriptions.
- KPI Relocation"I need to be able to track each partner's individual satisfaction"
A combined satisfaction percent of every partner is too general and lacks purpose.
- Stakeholder Views"We have a parking lot of potential partners and way less active partners"
Stakeholders would not find the graph appealing, as it will always have more prospects.
- Opportunity Updates"I can't see what stage this opportunity is on from this screen"
Under specific opportunities, users cannot view or change their respective stage.
- Uploading Files"There should only be one place for file uploads per opportunity"
It is confusing for file uploads to exist under both partners and opportunities.
- Managing Tasks"Creating the same tasks for every opportunity would get tedious"
There is redundancy in creating similar tasks for each opportunity.
- Scaleability & Control"I don't have time to sift through this many comments at once"
As the number of partners grows, it will be harder to manage feedback and tasks.
- Default Workflow"Our department doesn't have a set of labeled stages like this, so can I skip this?"
Users without organizational workflows were overwhelmed when prompted to create one.
- KPI Refinement"Tracking partnerships is just not as simple as satisfied vs. unsatisfied"
The current KPIs were not comprehensive enough and lacked clear descriptions.
KPI Relocation"I need to be able to track each partner's individual satisfaction"A combined satisfaction percent of every partner is too general and lacks purpose.
- Stakeholder Views"We have a parking lot of potential partners and way less active partners"
Stakeholders would not find the graph appealing, as it will always have more prospects.
Opportunity Updates"I can't see what stage this opportunity is on from this screen"Under specific opportunities, users cannot view or change their respective stage.
- Uploading Files"There should only be one place for file uploads per opportunity"
It is confusing for file uploads to exist under both partners and opportunities.
Managing Tasks"Creating the same tasks for every opportunity would get tedious"There is redundancy in creating similar tasks for each opportunity.
- Scaleability & Control"I don't have time to sift through this many comments at once"
As the number of partners grows, it will be harder to manage feedback and tasks.
Default Workflow"Our department doesn't have a set of labeled stages like this, so can I skip this?"Users without organizational workflows were overwhelmed when prompted to create one.
- KPI Refinement"Tracking partnerships is just not as simple as satisfied vs. unsatisfied"
The current KPIs were not comprehensive enough and lacked clear descriptions.
KPI Relocation"I need to be able to track each partner's individual satisfaction"A combined satisfaction percent of every partner is too general and lacks purpose.
- Stakeholder Views"We have a parking lot of potential partners and way less active partners"
Stakeholders would not find the graph appealing, as it will always have more prospects.
Opportunity Updates"I can't see what stage this opportunity is on from this screen"Under specific opportunities, users cannot view or change their respective stage.
- Uploading Files"There should only be one place for file uploads per opportunity"
It is confusing for file uploads to exist under both partners and opportunities.
Managing Tasks"Creating the same tasks for every opportunity would get tedious"There is redundancy in creating similar tasks for each opportunity.
- Scaleability & Control"I don't have time to sift through this many comments at once"
As the number of partners grows, it will be harder to manage feedback and tasks.
Default Workflow"Our department doesn't have a set of labeled stages like this, so can I skip this?"Users without organizational workflows were overwhelmed when prompted to create one.
- KPI Refinement"Tracking partnerships is just not as simple as satisfied vs. unsatisfied"
The current KPIs were not comprehensive enough and lacked clear descriptions.
KPI Relocation"I need to be able to track each partner's individual satisfaction"A combined satisfaction percent of every partner is too general and lacks purpose.
- Stakeholder Views"We have a parking lot of potential partners and way less active partners"
Stakeholders would not find the graph appealing, as it will always have more prospects.
Opportunity Updates"I can't see what stage this opportunity is on from this screen"Under specific opportunities, users cannot view or change their respective stage.
- Uploading Files"There should only be one place for file uploads per opportunity"
It is confusing for file uploads to exist under both partners and opportunities.
Managing Tasks"Creating the same tasks for every opportunity would get tedious"There is redundancy in creating similar tasks for each opportunity.
- Scaleability & Control"I don't have time to sift through this many comments at once"
As the number of partners grows, it will be harder to manage feedback and tasks.
Default Workflow"Our department doesn't have a set of labeled stages like this, so can I skip this?"Users without organizational workflows were overwhelmed when prompted to create one.
- KPI Refinement"Tracking partnerships is just not as simple as satisfied vs. unsatisfied"
The current KPIs were not comprehensive enough and lacked clear descriptions.
KPI Relocation"I need to be able to track each partner's individual satisfaction"A combined satisfaction percent of every partner is too general and lacks purpose.
- Stakeholder Views"We have a parking lot of potential partners and way less active partners"
Stakeholders would not find the graph appealing, as it will always have more prospects.
Opportunity Updates"I can't see what stage this opportunity is on from this screen"Under specific opportunities, users cannot view or change their respective stage.
- Uploading Files"There should only be one place for file uploads per opportunity"
It is confusing for file uploads to exist under both partners and opportunities.
Managing Tasks"Creating the same tasks for every opportunity would get tedious"There is redundancy in creating similar tasks for each opportunity.
- Scaleability & Control"I don't have time to sift through this many comments at once"
As the number of partners grows, it will be harder to manage feedback and tasks.
Default Workflow"Our department doesn't have a set of labeled stages like this, so can I skip this?"Users without organizational workflows were overwhelmed when prompted to create one.
The current KPIs were not comprehensive enough and lacked clear descriptions.
The current KPIs were not comprehensive enough and lacked clear descriptions.
A combined satisfaction percent of every partner is too general and lacks purpose.
A combined satisfaction percent of every partner is too general and lacks purpose.
Stakeholders would not find the graph appealing, as it will always have more prospects.
Stakeholders would not find the graph appealing, as it will always have more prospects.
Under specific opportunities, users cannot view or change their respective stage.
Under specific opportunities, users cannot view or change their respective stage.
Building on our insights from mid-fidelity user testing, we created a high-fidelity prototype that blends functionality with aesthetics.
This prototype represents the pinnacle of the project.
Building on our insights from mid-fidelity user testing, we created a high-fidelity prototype that blends functionality with aesthetics.
This prototype represents the pinnacle of the project.
During the final week of our capstone, we conducted another round of user testing on our high-fidelity prototype.
Our findings ensured the project would be primed for future enhancements by subsequent capstone teams.
Dashboard Widgets"I definitely would want to add my own widgets to the dashboard"Having an editable dashboard layout with custom widgets resonated with users.
Expanding Models"Would notifications expand into a pop-up or a separate window?Users were curious about how the notifications modal would look when completed.
Feedback Emails"I would want to see what feedback emails would look like for partners"Users loved our idea for how partners would contribute feedback and KPI data.
Calendar Integration"The calendar tab will be useless if it doesn't sync up to my Google Calendar"The platform must have integrate with each user's Google Calendar.
Enhancing Settings"Management software like this needs granular user permissions"Users wanted us to refine the settings interface with a "User Access" tab.
Opportunity Archive"If I restored an archived opportunity, what stage would it go back into?"Users need the ability to restore archived opportunities if partners re-engage.
Task Visibility"I wouldn’t get anything out of seeing what everyone else is working on"Some users wanted the option to view only their own standard tasks.
Task Permissions"I don't want other users accidentally marking my tasks as complete"Users should not be able to marks other users' tasks as complete by default.
- Dashboard Widgets"I definitely would want to add my own widgets to the dashboard"
Having an editable dashboard layout with custom widgets resonated with users.
- Expanding Models"Would notifications expand into a pop-up or a separate window?
Users were curious about how the notifications modal would look when completed.
- Feedback Emails"I would want to see what feedback emails would look like for partners"
Users loved our idea for how partners would contribute feedback and KPI data.
- Calendar Integration"The calendar tab will be useless if it doesn't sync up to my Google Calendar"
The platform must have integrate with each user's Google Calendar.
- Enhancing Settings"Management software like this needs granular user permissions"
Users wanted us to refine the settings interface with a "User Access" tab.
- Opportunity Archive"If I restored an archived opportunity, what stage would it go back into?"
Users need the ability to restore archived opportunities if partners re-engage.
- Task Visibility"I wouldn’t get anything out of seeing what everyone else is working on"
Some users wanted the option to view only their own standard tasks.
- Task Permissions"I don't want other users accidentally marking my tasks as complete"
Users should not be able to marks other users' tasks as complete by default.
- Dashboard Widgets"I definitely would want to add my own widgets to the dashboard"
Having an editable dashboard layout with custom widgets resonated with users.
- Expanding Models"Would notifications expand into a pop-up or a separate window?
Users were curious about how the notifications modal would look when completed.
- Feedback Emails"I would want to see what feedback emails would look like for partners"
Users loved our idea for how partners would contribute feedback and KPI data.
- Calendar Integration"The calendar tab will be useless if it doesn't sync up to my Google Calendar"
The platform must have integrate with each user's Google Calendar.
- Enhancing Settings"Management software like this needs granular user permissions"
Users wanted us to refine the settings interface with a "User Access" tab.
- Opportunity Archive"If I restored an archived opportunity, what stage would it go back into?"
Users need the ability to restore archived opportunities if partners re-engage.
- Task Visibility"I wouldn’t get anything out of seeing what everyone else is working on"
Some users wanted the option to view only their own standard tasks.
- Task Permissions"I don't want other users accidentally marking my tasks as complete"
Users should not be able to marks other users' tasks as complete by default.
- Dashboard Widgets"I definitely would want to add my own widgets to the dashboard"
Having an editable dashboard layout with custom widgets resonated with users.
- Expanding Models"Would notifications expand into a pop-up or a separate window?
Users were curious about how the notifications modal would look when completed.
- Feedback Emails"I would want to see what feedback emails would look like for partners"
Users loved our idea for how partners would contribute feedback and KPI data.
- Calendar Integration"The calendar tab will be useless if it doesn't sync up to my Google Calendar"
The platform must have integrate with each user's Google Calendar.
- Enhancing Settings"Management software like this needs granular user permissions"
Users wanted us to refine the settings interface with a "User Access" tab.
- Opportunity Archive"If I restored an archived opportunity, what stage would it go back into?"
Users need the ability to restore archived opportunities if partners re-engage.
- Task Visibility"I wouldn’t get anything out of seeing what everyone else is working on"
Some users wanted the option to view only their own standard tasks.
- Task Permissions"I don't want other users accidentally marking my tasks as complete"
Users should not be able to marks other users' tasks as complete by default.
- Dashboard Widgets"I definitely would want to add my own widgets to the dashboard"
Having an editable dashboard layout with custom widgets resonated with users.
Expanding Models"Would notifications expand into a pop-up or a separate window?Users were curious about how the notifications modal would look when completed.
- Feedback Emails"I would want to see what feedback emails would look like for partners"
Users loved our idea for how partners would contribute feedback and KPI data.
Calendar Integration"The calendar tab will be useless if it doesn't sync up to my Google Calendar"The platform must have integrate with each user's Google Calendar.
- Enhancing Settings"Management software like this needs granular user permissions"
Users wanted us to refine the settings interface with a "User Access" tab.
Opportunity Archive"If I restored an archived opportunity, what stage would it go back into?"Users need the ability to restore archived opportunities if partners re-engage.
- Task Visibility"I wouldn’t get anything out of seeing what everyone else is working on"
Some users wanted the option to view only their own standard tasks.
Task Permissions"I don't want other users accidentally marking my tasks as complete"Users should not be able to marks other users' tasks as complete by default.
- Dashboard Widgets"I definitely would want to add my own widgets to the dashboard"
Having an editable dashboard layout with custom widgets resonated with users.
Expanding Models"Would notifications expand into a pop-up or a separate window?Users were curious about how the notifications modal would look when completed.
- Feedback Emails"I would want to see what feedback emails would look like for partners"
Users loved our idea for how partners would contribute feedback and KPI data.
Calendar Integration"The calendar tab will be useless if it doesn't sync up to my Google Calendar"The platform must have integrate with each user's Google Calendar.
- Enhancing Settings"Management software like this needs granular user permissions"
Users wanted us to refine the settings interface with a "User Access" tab.
Opportunity Archive"If I restored an archived opportunity, what stage would it go back into?"Users need the ability to restore archived opportunities if partners re-engage.
- Task Visibility"I wouldn’t get anything out of seeing what everyone else is working on"
Some users wanted the option to view only their own standard tasks.
Task Permissions"I don't want other users accidentally marking my tasks as complete"Users should not be able to marks other users' tasks as complete by default.
- Dashboard Widgets"I definitely would want to add my own widgets to the dashboard"
Having an editable dashboard layout with custom widgets resonated with users.
Expanding Models"Would notifications expand into a pop-up or a separate window?Users were curious about how the notifications modal would look when completed.
- Feedback Emails"I would want to see what feedback emails would look like for partners"
Users loved our idea for how partners would contribute feedback and KPI data.
Calendar Integration"The calendar tab will be useless if it doesn't sync up to my Google Calendar"The platform must have integrate with each user's Google Calendar.
- Enhancing Settings"Management software like this needs granular user permissions"
Users wanted us to refine the settings interface with a "User Access" tab.
Opportunity Archive"If I restored an archived opportunity, what stage would it go back into?"Users need the ability to restore archived opportunities if partners re-engage.
- Task Visibility"I wouldn’t get anything out of seeing what everyone else is working on"
Some users wanted the option to view only their own standard tasks.
Task Permissions"I don't want other users accidentally marking my tasks as complete"Users should not be able to marks other users' tasks as complete by default.
- Dashboard Widgets"I definitely would want to add my own widgets to the dashboard"
Having an editable dashboard layout with custom widgets resonated with users.
Expanding Models"Would notifications expand into a pop-up or a separate window?Users were curious about how the notifications modal would look when completed.
- Feedback Emails"I would want to see what feedback emails would look like for partners"
Users loved our idea for how partners would contribute feedback and KPI data.
Calendar Integration"The calendar tab will be useless if it doesn't sync up to my Google Calendar"The platform must have integrate with each user's Google Calendar.
- Enhancing Settings"Management software like this needs granular user permissions"
Users wanted us to refine the settings interface with a "User Access" tab.
Opportunity Archive"If I restored an archived opportunity, what stage would it go back into?"Users need the ability to restore archived opportunities if partners re-engage.
- Task Visibility"I wouldn’t get anything out of seeing what everyone else is working on"
Some users wanted the option to view only their own standard tasks.
Task Permissions"I don't want other users accidentally marking my tasks as complete"Users should not be able to marks other users' tasks as complete by default.
Having an editable dashboard layout with custom widgets resonated with users.
Having an editable dashboard layout with custom widgets resonated with users.
Users were curious about how the notifications modal would look when completed.
Users were curious about how the notifications modal would look when completed.
Users loved our idea for how partners would contribute feedback and KPI data.
Users loved our idea for how partners would contribute feedback and KPI data.
The platform must have integrate with each user's Google Calendar.
The platform must have integrate with each user's Google Calendar.
Our sponsor confirmed we achieved the objective of creating a scaleable experiential learning platform.
He also highlighted areas for improvement.
We internalized the sponsor's vision for scalability by designing a tool that emphasizes customization.
We internalized the sponsor's vision for scalability by designing a tool that emphasizes customization.
We were unable to integrate and test a calendar tab in our final design.
We were unable to integrate and test a calendar tab in our final design.
We delivered value to stakeholders by integrating KPIs that ensure measurable outcomes for all involved.
We delivered value to stakeholders by integrating KPIs that ensure measurable outcomes for all involved.
We missed the opportunity to further refine our high-fidelity design, leaving some user needs unaddressed.
We missed the opportunity to further refine our high-fidelity design, leaving some user needs unaddressed.
We internalized the sponsor's vision for scalability by designing a tool that emphasizes customization.
We internalized the sponsor's vision for scalability by designing a tool that emphasizes customization.
We delivered value to stakeholders by integrating KPIs that ensure measurable outcomes for all involved.
We delivered value to stakeholders by integrating KPIs that ensure measurable outcomes for all involved.
We were unable to integrate and test a calendar tab in our final design.
We were unable to integrate and test a calendar tab in our final design.
We missed the opportunity to further refine our high-fidelity design, leaving some user needs unaddressed.
We missed the opportunity to further refine our high-fidelity design, leaving some user needs unaddressed.
In our final sponsor workshop, we discussed the paradoxical nature of designing an experiential learning management system as students in the iConsultancy's experiential learning program.
Sometimes, the best way to understand a challenge is to live it.
